Domain and Hosting Alerts

  • Cloud Email errors
    Jan 11, 09:56 AEDTResolved - Our system administrators have been closely monitoring the mail platform the last 24 hours and we wish to advise that this incident is now resolved.Jan 10, 10:03 AEDTUpdate - We have re-enabled Spam Experts on our second mail exchange (MX) server this morning and would like to advise that our spam expert solution has now been completely restored. We will be closely monitoring the performance on our mail platform for the next couple of days to prevent any re-occurrences.We thank you for your patience during this period.Jan 9, 09:49 AEDTUpdate - We would like... Read more »
  • Customer Console Performance Issues
    Dec 20, 09:21 AEDTResolved - This incident has now been resolved.Dec 19, 14:45 AEDTInvestigating - We would like to advise customers that we are currently experiencing some issues with our customer facing console. Customers may experience slow responsiveness from their console or the inability to log in. We are investigating this as a priority and will post updates as they are available.... Read more »
  • cPanel Server Outage
    Dec 19, 08:58 AEDTResolved - The cPanel load issue has been resolved, and now both emails and website on the affected servers are resolving. Thank you for your patience.Dec 19, 08:25 AEDTUpdate - We are continuing to work on a fix for this issue. Updates will be posted as soon as they are available. We appreciate your patience.Dec 18, 09:08 AEDTIdentified - Several of our cPanel servers are currently experiencing a high load, and customers on affected servers will experience outages for both email and websites. We are currently working on resolving the issue as a priority. More updates to... Read more »
  • Network Infrastructure Maintenance
    Dec 13, 03:00 AEDTCompleted - The scheduled maintenance has been completed.Dec 12, 21:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 4, 10:16 AEDTScheduled - We would like to advise that as part of our commitment to continually improve our systems and services, we will be performing some network upgrades.We anticipate a brief impact window to our cloud database cluster and phone system. Some customers may experience a website outage for up to 5 minutes. In addition to this during the impact window, our phone systems will be down for roughly... Read more »
  • cPanel Server Maintenance
    Nov 28, 09:00 AEDTCompleted - The scheduled maintenance has been completed.Nov 28, 06:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 27, 16:12 AEDTScheduled - Our engineers will be performing server maintenance on a number of our AWS cPanel servers. Customers hosted on the below cPanel servers will face service disruptions of up to 15 minutes during this maintenance period:awcp001.server-cpanel.comawcp002.server-cpanel.comawcp003.server-cpanel.comawcp004.server-cpanel.comawcp005.server-cpanel.comawcp006.server-cpanel.comawcp007.server-cpanel.comawcp008.server-cpanel.comWe have engineers who will be working on shift during this maintenance period to ensure minimal impact.We apologise for any inconvenience caused.... Read more »
  • Network Infrastructure Maintenance
    Nov 19, 04:00 AEDTCompleted - The scheduled maintenance has been completed.Nov 12, 22:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 26, 14:22 AEDTScheduled - We would like to advise that as part of our commitment to continually improve our systems and services, we will be performing a series of network upgrades over the course of the week. While no impact is expected, some customers may experience a brief (2-3 minute) outage during the maintenance window.Maintenance will be taking place from 10:00pm to 6:00am AEDT from Monday 12th Nov to Saturday 18th Nov.... Read more »
  • Payment Gateway - Service Interruption
    Nov 17, 20:38 AEDTResolved - This incident has now been resolved.Nov 17, 16:08 AEDTInvestigating - We are currently experiencing technical difficulties with our payment gateway services. This is currently preventing customers from processing payments. Our system administrators are currently investigating and working to resolve this issue as a priority.We will update this service alert as more information becomes available.... Read more »
  • VPS Server Maintenance
    Nov 14, 06:00 AEDTCompleted - The scheduled maintenance has been completed.Nov 13, 22:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 26, 14:28 AEDTScheduled - We would like to advise that as part of our commitment to continually improve our systems and services, we will be performing an upgrade to our VPS infrastructure. During the maintenance window customers will experience a brief (2-3 minute) outage. Maintenance will take place between 10:00pm to 6:00am AEDT.... Read more »
  • Office 365 portal disruption
    Nov 13, 15:03 AEDTResolved - This incident has now been resolvedNov 13, 14:03 AEDTInvestigating - We would like to advise that we are currently investigating an issue with our Office 365 portal from the console. Affected customers are currently unable to make any changes to their email accounts or access their mailboxes directly from the console. Customer will receive the following error message: {"message": "Network error communicating with endpoint"}. This will not affect the ability to send or receive emails. We are working to bring this platform back online as soon as possible, however we advise customers to log into... Read more »
  • cPanel Email Delivery Issue
    Nov 8, 11:31 AEDTResolved - We would like to advise our customer that all affected cPanel servers have now been removed from the blacklists and that this incident is now resolved.We thank you for your patience during this period.Nov 1, 13:42 AEDTIdentified - We would like to advise that a number of cPanel servers have recently been listed on blacklists. Our technicians have raised requests to remove the affected servers. We can confirm that a number of cPanel servers have since been removed and we are still working on removing the remaining servers.As a temporary solution for customers... Read more »