Domain and Hosting Alerts

  • VPS Server Maintenance
    THIS IS A SCHEDULED EVENT Nov 13, 22:00 AEDT  -  Nov 14, 06:00 AEDTOct 26, 14:28 AEDTScheduled - We would like to advise that as part of our commitment to continually improve our systems and services, we will be performing an upgrade to our VPS infrastructure. During the maintenance window customers will experience a brief (2-3 minute) outage. Maintenance will take place between 10:00pm to 6:00am AEDT.... Read more »
  • Network Infrastructure Maintenance
    Nov 12, 22:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 26, 14:22 AEDTScheduled - We would like to advise that as part of our commitment to continually improve our systems and services, we will be performing a series of network upgrades over the course of the week. While no impact is expected, some customers may experience a brief (2-3 minute) outage during the maintenance window.Maintenance will be taking place from 10:00pm to 6:00am AEDT from Monday 12th Nov to Saturday 18th Nov.... Read more »
  • cPanel Email Delivery Issue
    Nov 8, 11:31 AEDTResolved - We would like to advise our customer that all affected cPanel servers have now been removed from the blacklists and that this incident is now resolved.We thank you for your patience during this period.Nov 1, 13:42 AEDTIdentified - We would like to advise that a number of cPanel servers have recently been listed on blacklists. Our technicians have raised requests to remove the affected servers. We can confirm that a number of cPanel servers have since been removed and we are still working on removing the remaining servers.As a temporary solution for customers... Read more »
  • Partnerconsole Hostname Browser Alert
    Oct 30, 10:11 AEDTResolved - The issue affecting our partnerconsole.net domains has been resolved and all subdomains are back online. Thank you for your patience.Oct 29, 14:48 AEDTIdentified - We have identified the source of the malware alert. One particular reseller whitelabel account was found to contain malicious files, and as a result all subdomains associated with partnerconsole.net were flagged by Google. The account in question has been repaired and Google has been notified, however we have been advised that it can take up to 72 hours for the flag to be removed. No other accounts or sites have been... Read more »
  • cPanel Server Maintenance
    Oct 26, 19:00 AEDTCompleted - The scheduled maintenance has been completed.Oct 26, 18:01 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 26, 14:51 AEDTScheduled - Our engineers will be performing server maintenance on a number of our AWS cPanel servers. Customers hosted on the below cPanel servers will face service disruptions of up to 3 minutes during this maintenance period:awcp001.server-cpanel.comawcp002.server-cpanel.comawcp003.server-cpanel.comawcp004.server-cpanel.comawcp005.server-cpanel.comawcp006.server-cpanel.comawcp007.server-cpanel.comawcp008.server-cpanel.comWe have engineers who will be working on shift during this maintenance period to ensure minimal impact.We apologise for any inconvenience caused.... Read more »
  • Phone System Degradation
    Oct 25, 19:26 AEDTResolved - This incident has now been resolved and our phone systems are back online.Oct 25, 15:59 AEDTInvestigating - The degradation with our phone systems has returned and we are currently working on restoring the system.Oct 25, 13:08 AEDTMonitoring - The degradation with our phone systems has now been resolved however we will continue to monitor this closely to prevent this from re-occurring.We thank you for your patience during this period.Oct 25, 12:40 AEDTInvestigating - We would like to advise customers that we are currently experiencing degradation with our phone system, which may result in poor call... Read more »
  • Cloud Service Maintenance
    Oct 24, 00:30 AEDTCompleted - The scheduled maintenance has been completed.Oct 23, 23:30 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 18, 14:59 AEDTScheduled - Customers are advised that we will be performing maintenance on our Cloud web and mail servers.We anticipate a one minute window during this maintenance period whereby web and email services will not be responsive.We appreciate your patience and understanding during this period.... Read more »
  • Phone System Degradation
    Oct 23, 16:56 AEDTResolved - This incident has been resolved.Oct 23, 15:18 AEDTUpdate - The degradation with our phone systems has now been resolved however we will continue to monitor this closely to prevent this from re-occurring.We thank you for your patience during this period.Oct 23, 13:02 AEDTInvestigating - We would like to advise customers that we are currently experiencing degradation with our phone system, which may result in poor call quality or disconnections. We recommend during this period that customers contact us via our Live chat and support email. Updates will be provided as they are made available.... Read more »
  • MySQL Server Issues
    Aug 17, 15:22 AESTResolved - The outage affecting the MySQL server has been resolved and affected sites are now up and running again. We thank you for your patience during this period.Aug 17, 07:44 AESTMonitoring - The maintenance we performed last night appears to have been successful, with affected sites now loading and displaying normally. We will continue to monitor the situation over the course of the day. If you are still experiencing outages, please contact our support team.Aug 16, 16:56 AESTUpdate - We wish to advise that we are planning emergency maintenance again this evening as an attempt to... Read more »
  • MYSQL Server Issues
    Aug 14, 08:39 AESTResolved - The error affecting the SQL server has been resolved, and all sites should now be resolving as per normal.Aug 13, 13:06 AESTInvestigating - Our administrators identified an issue affecting one of our MySQL database servers, 'mysql-5.tppwholesale.net'. This will result in some sites experiencing database issues or failed connections to the database. This is currently being worked on as a priority to restore services back to normal. An update will be posted once we have more information. We apologise for any inconvenience caused.... Read more »