Domain and Hosting Alerts

  • vCenter Patching - Meltdown/Spectre Remediation
    Jan 12, 14:05 AEDTScheduled - We would like to advise that we will be performing a scheduled maintenance on our internal infrastructure. This scheduled maintenance will be carried out in order to perform patching on our vCenter servers. We need to patch all our vCenter servers to mitigate against the Meltdown and Spectre vulnerabilities. This remediation is mainly focused on enabling VM’s to be mitigated rather than vCenter itself. None of these changes will impact virtual machines, however console and general management access will be unavailable during the actual vCenter server upgrades. During this change, the customers will be unable to remotely manage... Read more »
  • Scheduled Maintenance - cPanel Hosting Service
    Jan 20, 00:00 AEDTCompleted - The scheduled maintenance has been completed.Jan 15, 00:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 12, 14:34 AEDTScheduled - We wish to advise that we will shortly be performing maintenance on certain servers of our cPanel infrastructure. No outage is expected, though some servers may experience some short performance degradation (minor mail delays, slower website load times) during this period. Our server engineers will be monitoring carefully throughout the process and will take remedial steps as appropriate if this occurs.... Read more »
  • Service Disruption - Cloud Webmail
    Jan 17, 13:31 AEDTResolved - Services have remained stable and we are confident that this incident is now resolved.Jan 17, 11:42 AEDTMonitoring - We would like to advise that the webmail services are returning back to normal and customer should now be able to access their mailboxes. Our technicians will be closely monitoring this platform to prevent any further occurrencesJan 17, 10:59 AEDTInvestigating - We would like to advise that customer's will currently not be able to log into webmail on our cloud platform. This is currently being worked on as a priority to bring services back to normal. We... Read more »
  • Payment Gateway - Service Interruption
    Jan 13, 11:25 AEDTResolved - We are happy to advise customers that the payment gateway service has now been fully restored.Jan 13, 10:34 AEDTMonitoring - We would like to advise that the payment gateway service has now been restored. We will continue to closely monitor this service.Jan 13, 08:09 AEDTInvestigating - We would like to advise that we are currently experiencing a technical issue which is preventing us from processing payments via our payment gateway. We are working with our financial provider to remedy this situation as soon as possible. We appreciate your understanding and patience during this time and will... Read more »
  • cPanel Server Maintenance
    Jan 3, 23:00 AEDTCompleted - The scheduled maintenance has been completed.Jan 3, 22:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 28, 13:43 AEDTScheduled - Our engineers will be performing server maintenance on a number of our cPanel servers. Customers hosted on the below cPanel servers will face service disruptions of up to 10 minutes during this maintenance period. aws1lcp01.webhosting.openconnect.com.au aws1lcp00.webhosting.openconnect.com.au aws1lcp03.webhosting.openconnect.com.au aws1lcp02.webhosting.openconnect.com.au aws1lcp07.webhosting.openconnect.com.au aws1lcp04.webhosting.openconnect.com.au aws1lcp05.webhosting.openconnect.com.au aws1lcp06.webhosting.openconnect.com.au aws1lcp08.webhosting.openconnect.com.au aws1lcp09.webhosting.openconnect.com.au aws1lcp10.webhosting.openconnect.com.au aws1lcp11.webhosting.openconnect.com.au aws1lcp15.webhosting.openconnect.com.au aws1lcp12.webhosting.openconnect.com.au aws1lcp13.webhosting.openconnect.com.au aws1lcp17.webhosting.openconnect.com.au aws1lcp16.webhosting.openconnect.com.au aws1lcp18.webhosting.openconnect.com.au aws1lcp14.webhosting.openconnect.com.au aws1lcp19.webhosting.openconnect.com.au aws1lcp20.webhosting.openconnect.com.au aws1lcp22.webhosting.openconnect.com.au aws1lcp21.webhosting.openconnect.com.au aws1lcp29.webhosting.openconnect.com.au aws1lcp28.webhosting.openconnect.com.au aws1lcp31.webhosting.openconnect.com.au aws1lcp33.webhosting.openconnect.com.au aws1lcp26.webhosting.openconnect.com.au aws1lcp27.webhosting.openconnect.com.au aws1lcp24.webhosting.openconnect.com.au aws1lcp30.webhosting.openconnect.com.au aws1lcp32.webhosting.openconnect.com.au aws1lcp23.webhosting.openconnect.com.au aws1lcp25.webhosting.openconnect.com.au aws1lcp38.webhosting.openconnect.com.au aws1lcp36.webhosting.openconnect.com.au aws1lcp35.webhosting.openconnect.com.au aws1lcp34.webhosting.openconnect.com.au aws1lcp37.webhosting.openconnect.com.au awstest.webhosting.openconnect.com.au We have engineers who will be working on shift during this maintenance period to ensure minimal impact and that the change goes to plan. We apologise for any inconvenience caused.... Read more »
  • Live Chat Outage
    Dec 8, 15:49 AEDTResolved - Functionality has been restored and all live chat services are now back online.Dec 8, 12:23 AEDTInvestigating - We are currently experiencing technical difficulties with our Live Chat service. While we are investigating this issue the service will be unavailable - during this period we encourage customers to contact us via email or phone. We will provide updates as soon as we have them.... Read more »
  • MySQL Server Disuption
    Nov 24, 09:10 AEDTResolved - Our System Admins have advised that functionality of the affected databases has been restored. We apologise for any inconvenience caused.Nov 23, 09:43 AEDTMonitoring - We believe that functionality of the affected databases has been restored. Our System Admins along with our Customer Service team are working on restoring any affected websites. We apologise for any inconvenience caused.Nov 22, 21:14 AEDTUpdate - We would like to advise that the issue affecting one of our MySQL database servers is resolved, however some databases are still experiencing some issues. Our System Admins are working on restoring functionality to the remaining... Read more »
  • Scheduled Network Upgrade
    Nov 21, 14:22 AEDTCompleted - The scheduled maintenance has been completed.Aug 24, 14:57 AESTScheduled - As part of our commitment to continually improve our systems and services, we will be performing an upgrade to some of our network infrastructure on Monday, 28th of August. Customers should not experience any downtime throughout the maintenance window and the work will be monitored closely by our system administrators.... Read more »
  • Cloud and cPanel Server Disruption
    Nov 20, 20:32 AEDTResolved - We would like to advise that the issues affecting our Cloud and cPanel servers have been resolved. We truly apologize for any inconvenience this may have caused.Nov 20, 11:07 AEDTMonitoring - Our system admins have advised that we managed to remove the blockade on the storage and are working towards restoring services. Nearly all services should be restored and coming back online. Once this issue has been completely resolved, another update will be provided.Nov 20, 09:45 AEDTInvestigating - We would like to advise customers that we are currently experiencing some issues with our servers. This outage is... Read more »
  • Website and Console outage
    Nov 15, 11:51 AEDTResolved - At this stage we believe the access issue has been resolved. Customers websites and ours are back up and able to be accessed.Nov 15, 11:23 AEDTInvestigating - Customers are reporting difficulty accessing the TPP Wholesale website, console and their own websites from non-mobile connections within Australia. International and mobile access appears unaffected. We are investigating the issue as a priority with other ISPs to determine the source of the issue.... Read more »